Question 1

What is the Skin Rebirth Protocol and how does it work?

Accepted Answer

The Skin Rebirth Protocol is an advanced, multi-step treatment designed to rejuvenate the skin on every level. It combines deep exfoliation, targeted actives, hydration boosters and LED light therapy to refine texture, brighten tone, smooth lines and rebuild skin radiance. Each step works synergistically to activate your skin’s renewal cycle for powerful, visible results.

Question 2

What results can I expect from the Skin Rebirth Protocol?

Accepted Answer

Most clients notice an immediate improvement in brightness, smoothness and hydration. Over the following days, the skin continues to refine, appearing clearer, firmer and more even-toned. This protocol is ideal for dullness, congestion, pigmentation, early ageing and overall skin fatigue delivering a true “rebirth” glow with minimal downtime.

Question 3

What parts of the Glow Up Facial are customised?

Accepted Answer

The key customisations in the Glow Up Facial are your active peel and alginate mask. Your therapist selects the ideal peel based on your skin type and concerns—whether you need brightening, clarifying, refining or gentle exfoliation. Your alginate mask is also personalised for your skin’s needs, such as hydration, calming, firming or radiance. This ensures your treatment targets your unique skin goals, every visit.

Question 4

Can I add extra treatments to my Glow Up Facial?

Accepted Answer

Yes! You can enhance your Glow Up Facial with optional add-ons such as dermaplaning, HydraFacial or LED light therapy. These extras boost your results and can be tailored to your skin goals on the day.

Question 5

What is included in the Goddess Glow Up Packages?

Accepted Answer

Each Goddess Glow Up Package includes a curated combination of premium skin, brow, lash and body treatments designed to deliver a full transformation in one appointment. Treatments may include dermaplaning, HydraFacial, LED, peels, brow sculpt or lamination, lash lift or extensions, and relaxing massage elements. Every package is time-smart and designed to maximise results while giving you incredible value.

Question 6

Why are the Goddess Glow Up Packages such great value?

Accepted Answer

Our Goddess Glow Up Packages bundle multiple high-end services into a single visit, allowing you to achieve a complete glow up for a heavily discounted price compared to booking each treatment individually. They’re perfect for event prep, holidays, or anyone wanting dramatic results, convenience and savings without compromising on quality.

Question 7

Which massage style is best for me?

Accepted Answer

The most suitable massage depends on your goals. Swedish and De-Stress massage are ideal for relaxation and stress relief, while Deep Tissue massage is recommended for muscle tension, tightness or chronic discomfort. Pregnancy massage is designed specifically for expectant mothers, and Hot Stone massage is perfect for deep relaxation. Your therapist will guide you during your consultation.

Question 8

What oil is used during your massage treatments?

Accepted Answer

All massage treatments are performed using 100% natural fractionated coconut oil. This oil is lightweight, non-greasy and absorbs easily into the skin without clogging pores. It is suitable for all skin types, including sensitive skin, and is chosen for its purity and skin-conditioning properties.

Question 9

Is fractionated coconut oil suitable for sensitive or acne-prone skin?

Accepted Answer

Yes. Fractionated coconut oil has had the long-chain fatty acids removed, making it lighter and less likely to cause congestion. This makes it a popular choice for sensitive, reactive or acne-prone skin, while still providing excellent glide for massage.

When we go live I would like the following pages left hidden as these services are not currently available
 • body sculpting combos 
 • Nails 
 • Signature face and body combos

Question 10

What is red and infrared light therapy?

Accepted Answer

Red and infrared light therapy is a non-invasive wellness treatment that uses specific light wavelengths to support the body’s natural healing processes. The light penetrates the skin and tissues, helping to support circulation, cellular function and overall wellbeing.

Question 11

What should I wear during the treatment?

Accepted Answer

For best results, red and infrared light therapy is most effective when the light can reach the skin directly. You will be asked to wear minimal clothing or comfortable underwear during the session. Towels will be provided to ensure you feel warm, supported and completely comfortable at all times.

Question 12

Who is the Skin Rebirth Protocol best suited for?

Accepted Answer

This protocol is ideal for clients wanting to address concerns such as acne, scarring, pigmentation, fine lines, uneven texture or dull skin. It is suitable for most skin types and is customised following a professional consultation to ensure it aligns with your skin goals.

Question 13

When will I start to see results?

Accepted Answer

Many clients notice improvements in skin clarity, texture and glow after the first few sessions, with results continuing to build over time. The Skin Rebirth Protocol is designed to deliver cumulative, long-lasting improvements rather than temporary results.

Question 14

What is the difference between an enzyme peel and a chemical peel?

Accepted Answer

Enzyme peels use natural enzymes to gently dissolve dead skin cells and are ideal for sensitive or first-time clients. Chemical peels use active exfoliating acids to penetrate deeper into the skin, targeting concerns such as pigmentation, acne, congestion and uneven texture. Your therapist will recommend the most suitable option based on your skin and goals.

Question 15

Will my skin peel or shed after the treatment?

Accepted Answer

Not always. Some clients experience light flaking, while others have no visible peeling at all. Results vary depending on the type and strength of the peel used, as well as your skin type and home care. Any post-treatment shedding is usually mild and temporary.

Question 16

Which massage style is best for me?

Accepted Answer

The most suitable massage depends on your goals. Swedish and De-Stress massage are ideal for relaxation and stress relief, while Deep Tissue massage is recommended for muscle tension, tightness or chronic discomfort. Pregnancy massage is designed specifically for expectant mothers, and Hot Stone massage is perfect for deep relaxation. Your therapist will guide you during your consultation.

Question 17

What oil is used during your massage treatments?

Accepted Answer

All massage treatments are performed using 100% natural fractionated coconut oil. This oil is lightweight, non-greasy and absorbs easily into the skin without clogging pores. It is suitable for all skin types, including sensitive skin, and is chosen for its purity and skin-conditioning properties.

Question 18

Is fractionated coconut oil suitable for sensitive or acne-prone skin?

Accepted Answer

Yes. Fractionated coconut oil has had the long-chain fatty acids removed, making it lighter and less likely to cause congestion. This makes it a popular choice for sensitive, reactive or acne-prone skin, while still providing excellent glide for massage.

Question 19

Is the Aqua Glow HydraFacial suitable before an event?

Accepted Answer

Yes. This facial delivers immediate hydration and radiance, making it ideal before events or special occasions.

Question 20

Will there be any downtime after this facial?

Accepted Answer

No. The Aqua Glow HydraFacial is non-invasive and requires no downtime, allowing you to return to normal activities immediately.

Question 21

Is the Ultimate Glow Facial suitable before an event?

Accepted Answer

Yes. This facial is designed to deliver immediate radiance and hydration, making it ideal before events or special occasions.

Question 22

Will there be any downtime after this facial?

Accepted Answer

No. The Ultimate Glow Facial provides visible results without downtime, allowing you to return to normal activities immediately.

Question 23

How do I know which treatment I’ll receive?

Accepted Answer

Your treatment is determined during a pre-treatment consultation on the day of your appointment. Your therapist will assess your skin and recommend the most suitable options based on your concerns and goals.

Question 24

How is pricing handled for Tailor My Treatment?

Accepted Answer

You book a time slot and secure your appointment with a deposit. The final treatment plan and cost are discussed and agreed upon during your consultation before the treatment begins.

Question 25

How often should I have Dermalux LED treatments?

Accepted Answer

Dermalux LED can be enjoyed as a one-off glow boost or as a course of treatments for optimal skin health. Your therapist will recommend a frequency based on your skin concerns.

Question 26

Is there any downtime after Dermalux LED therapy?

Accepted Answer

No. Dermalux LED is completely non-invasive and requires no downtime, allowing you to return to normal activities immediately.

Question 27

How many skin needling sessions will I need?

Accepted Answer

Results are progressive. Most clients benefit from a series of treatments, typically spaced 5-6 weeks apart, depending on skin concerns and goals.

Question 28

Is there any downtime after skin needling?

Accepted Answer

Mild redness and sensitivity may occur for up to 24–48 hours. Your therapist will provide tailored aftercare advice to support healing and optimal results.
Not recommended for:
 • Active acne or infection
 • Highly sensitised or compromised skin
 • Certain medical conditions
 • Recent use of prescription vitamin A (e.g. Roaccutane)
All treatments are performed following a professional consultation to ensure safety and suitability.

Question 29

What is the difference between the 30-minute and 45-minute buccal massage?

Accepted Answer

The 30-minute session focuses on targeted sculpting and tension release, while the 45-minute session allows for deeper muscle work, extended lymphatic drainage and enhanced relaxation and lift.

Question 30

Is there any downtime after a Buccal Face Lift Massage?

Accepted Answer

No. This treatment provides immediate lifting and relaxation benefits without downtime, allowing you to return to normal activities straight after your session.

Question 31

Is the Incredible Glow Up Package suitable before an event or holiday?

Accepted Answer

Yes. This package is specifically designed to leave the skin lifted, hydrated, sculpted and radiant, making it ideal before events, holidays or special occasions.

Question 32

Is there any downtime after this treatment?

Accepted Answer

No. Despite its advanced and comprehensive nature, this package is designed to deliver visible results without downtime, allowing you to return to normal activities immediately.

Question 33

Will dermaplaning make my hair grow back thicker or darker?

Accepted Answer

No. Dermaplaning does not change the colour, thickness or growth rate of hair. Vellus hair grows back the same as before.

Question 34

Is there any downtime after dermaplaning?

Accepted Answer

No. Dermaplaning provides immediate results with no downtime, allowing you to return to normal activities straight after your treatment.

Question 35

Is the Glass Skin Glow Up Facial suitable before an event?

Accepted Answer

Yes. This facial is designed to leave the skin smooth, hydrated and visibly radiant, making it ideal before events or special occasions.

Question 36

Will there be any downtime after this facial?

Accepted Answer

No. The Glass Skin Glow Up Facial delivers immediate results without downtime, allowing you to return to normal activities straight after your treatment.

Question 37

How is the O Pro Dermal Active Facial customised?

Accepted Answer

This facial is fully customised following a professional skin consultation. Your therapist selects the most appropriate enzyme lymphatic option and activators based on your skin type, condition and goals.

Question 38

Is the O Pro Dermal Active Facial suitable for all skin types?

Accepted Answer

The O Pro Dermal Active Facial is suitable for most skin types; however, suitability depends on your skin’s current condition. A thorough consultation is completed prior to treatment to ensure the safest and most effective treatment option is chosen.

Question 39

Is this facial suitable before an event?

Accepted Answer

Yes. This facial is designed to leave the skin hydrated, refreshed and visibly glowing, making it ideal before events or special occasions.

Question 40

Will there be any downtime after this treatment?

Accepted Answer

No. This facial delivers visible results without downtime, allowing you to return to normal activities immediately after your appointment.
The Glass Skin Facial

Question 41

Is the Derma Glow Facial suitable for acne-prone skin or active breakouts?

Accepted Answer

The Derma Glow Facial is suitable for most skin types, however it is not recommended for severe or inflamed acne breakouts. Clients with mild congestion may be suitable, but active or cystic acne requires a different treatment approach. A thorough consultation is completed prior to treatment to determine the safest and most effective option for your skin.

Question 42

Is the Derma Glow Facial safe during pregnancy?

Accepted Answer

Yes. The Derma Glow Facial is considered pregnancy-safe, as it does not involve contraindicated ingredients or invasive treatments. All products and treatment steps are selected and adjusted following a professional consultation to ensure comfort and suitability during pregnancy.

Question 43

Is the Instant Glow Facial suitable for sensitive, acne-prone skin or clients using prescription skincare?

Accepted Answer

The Instant Glow Facial is suitable for most skin types but is not recommended for highly sensitised, inflamed or compromised skin, active or inflamed acne, or clients currently using (or who have recently used) prescription vitamin A such as Roaccutane. A thorough consultation is completed prior to treatment to assess suitability and recommend the most appropriate option for your skin.

Question 44

Is the Instant Glow Facial good before an event and will there be any downtime?

Accepted Answer

Yes. The Instant Glow Facial is designed to deliver immediate radiance, smoother texture and deep hydration, making it ideal before events or special occasions. There is no downtime, allowing you to return to normal activities straight after your treatment.

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